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Dynamics 365 Customer Service: Professional vs Enterprise
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Dynamics 365 Customer Service: Professional vs Enterprise
Microsoft Dynamics 365 Customer Service
Dynamics 365 Customer Service allows you to offer the highest-quality support experience for your customers, through all channels. With features, like guided process completion, and connected data across channels, Dynamics 365 Customer Service allows you to grow your business by increasing both efficiency and customer satisfaction. The solution has been built on Microsoft’s cloud.
Microsoft Dynamics 365 Customer Service: Professional vs Enterprise Edition
The base app of Dynamics 365 Customer Service Professional costs US$50/user/month. It costs US$20 per user per month to buy Customer Service Professional as an attachment.
The base app for Dynamics 365 Customer Service Enterprise costs US$95/user/month. Customer Service Enterprise costs US$20 per user per month if you buy it as an add-on.
| App | Professional | Enterprise Edition |
| Office Online | Yes | Yes |
| Team member collaboration | Yes | Yes |
| Timesheets | Yes | Yes |
| OneDrive | Plan 2 | Plan 2 |
| Storage | Unlimited personal cloud storage for qualifying plans for subscriptions of five or more users, otherwise 1 TB/user. Microsoft will initially provide 1 TB/user of OneDrive for Business storage, which admins can increase to 5 TB/user. Request additional storage by contacting Microsoft support. Storage up to 25 TB/user is provisioned in OneDrive for Business. Beyond 25 TB, storage is provisioned as 25 TB SharePoint team sites to individual users. | Unlimited personal cloud storage for qualifying plans for subscriptions of five or more users, otherwise 1 TB/user. Microsoft will initially provide 1 TB/user of OneDrive for Business storage, which admins can increase to 5 TB/user. Request additional storage by contacting Microsoft support. Storage up to 25 TB/user is provisioned in OneDrive for Business. Beyond 25 TB, storage is provisioned as 25 TB SharePoint team sites to individual users. |
| File sharing | Yes | Yes |
| Data-Loss Prevention | Yes | Yes |
| In-place holds | Yes | Yes |
| Offline files | Yes | Yes |
| SharePoint | Plan 2 | Plan 2 |
| Automate work | Yes | Yes |
| Catalog | Yes | Yes |
| Category page and catalog item page | Yes | Yes |
| Communication sites | Yes | Yes |
| Content management | Yes | Yes |
| Cross-Site Publishing | Yes | Yes |
| DLP capabilities | Yes | Yes |
| eDiscovery | Yes | Yes |
| In-place hold | Yes | Yes |
| Intranets | Yes | Yes |
| Search | Yes | Yes |
| Team sites | Yes | Yes |
| Mobile access to intranets, team sites and content | Access intranets, team sites and content with the SharePoint mobile app for Android™, iOS®, and Windows and OneDrive mobile apps for Android, iOS and Windows. | Access intranets, team sites and content with the SharePoint mobile app for Android™, iOS®, and Windows and OneDrive mobile apps for Android, iOS and Windows. |
| Flow | Flow for D365 | Flow for D365 |
| Automated workflows | Unlimited | Unlimited |
| Runs per month | Per user, aggregated across all users in the company. | Per user, aggregated across all users in the company. |
| Flow frequency | 5 Minutes | 5 Minutes |
| Mobile access to Flow | Yes | Yes |
| Templates | Yes | Yes |
| Public publishing | Yes | Yes |
| Connect Flow to cloud-based services | Yes | Yes |
| On-premises connectors from Flow | Yes | Yes |
| Create custom connectors for Flow | 1 | 1 |
| Shared flow ownership | Yes | Yes |
| PowerApps | Yes | Plan 2 |
| Collaborate with co-workers on apps | Yes | Yes |
| Create environments to deploy your apps, flows and database (per user) | 2 | 2 |
| Create model driven apps | Unlimited | Unlimited |
| Easily share apps with your organization using AppSource | Yes | Yes |
| Establish company policies regarding the usage of different connections and apps | Yes | Yes |
| Run apps in a browser or PowerApps mobile for iOS and Android | Yes | Yes |
| Run apps offline | Basic for canvas apps | Basic for canvas apps |
| Run canvas apps in context of Office 365 | Yes | Yes |
| Run model driven apps in context of Dynamics 365 and Common Data Service for Apps | Unlimited | Unlimited |
| Supports data policies established by the Office 365 administrator | Yes | Yes |
| Access to Dynamics 365 restricted entities | No | Entities are restricted based on Dynamics 365 app licensing and plan type. |
| Create and run canvas apps using common data service for apps | No | Yes |
| Create and run model-driven apps using Common Data Service for Apps | No | Yes |
| Create and use entities with Business Rules and async workflows | No | Yes |
| Create and use entities with code add-ins | No | Yes |
| Create and use entities with real-time workflows | No | Yes |
| Create databases in Common Data Service for Apps (per user) | No | 2 |
| Model your data in Common Data Service for Apps | No | Yes |
| Access to Dynamics 365 app APIs | No | Dynamics 365 APIs will only be accessible by the licensed app user. |
| Create and share apps | Yes | Yes |
| Run apps | Yes | Yes |
| Connect PowerApps to cloud-based services | Yes | Yes |
| PowerApps premium connectors | Yes | Yes |
| Create custom connectors for PowerApps | Unlimited | Unlimited |
| D365 For Customer Service | Professional | Enterprise |
| Lead (Creation Only) | Yes | Yes |
| Unlimited named users | Yes | Yes |
| Cases Management | Yes | Yes |
| Knowledge Management | No | Yes |
| Social Customer Care | Yes | Yes |
| Mobile | Yes | Yes |
| Portal | No | 10 Enterprise user minimum |
| Customization | Limited | Unlimited |
| Feedback and surveys (VoC) | No | Yes |
| Unified service desk | No | Yes |
| Dynamics 365 for Customer Service embedded intelligence | No | Yes |
| Service gamification | No | Yes |
| D365 for Social Engagement | No | Yes |
