Microsoft Dynamics 365 Field Service is a specific customer support module from Microsoft Dynamics 365 that attempts to leverage the Dynamics platform for an extensive array of on-site client service, such as work order shielding and predictive maintenance.

It is ideal for organisations that must do many on-site service duties, such as installation, product demonstration, periodic maintenance, and problem resolution at the customer’s residence or workplace. Field Service can be made more effective and efficient by incorporating elements such as schedule optimisation, asset management, invoice processing, workflow coordination for field agents, etc. Powered by Dynamics 365, the Field Service platform offers a comprehensive end-to-end solution for all field-related service tasks and customer support.