Find our Microsoft Certified Apps and Services on

Dynamics 365 Field Service License

Microsoft Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service is a specific customer support module from Microsoft Dynamics 365 that attempts to leverage the Dynamics platform for an extensive array of on-site client service, such as work order shielding and predictive maintenance.

It is ideal for organisations that must do many on-site service duties, such as installation, product demonstration, periodic maintenance, and problem resolution at the customer’s residence or workplace. Field Service can be made more effective and efficient by incorporating elements such as schedule optimisation, asset management, invoice processing, workflow coordination for field agents, etc. Powered by Dynamics 365, the Field Service platform offers a comprehensive end-to-end solution for all field-related service tasks and customer support.

Microsoft Dynamics 365 Field Service: Functionality and Pricing

Field Service licences are available under two different pricing structures. Starting at $121.60 per user and per month for the first use of the Dynamics 365 application. Pricing for additional Dynamics 365 app usage begins at $25.60 per user per month. As can be seen, the subscription fee will increase as the number of users increases.

The Field Service standard licence contains the most recent version of the Field Service Mobile application. The most recent version of this application does not restrict the amount of custom entities that can be utilised within Field Service.

App Field Service License
Office Online Yes
Team member collaboration Yes
Timesheets Yes
OneDrive Plan 2
Storage Unlimited personal cloud storage for qualifying plans for subscriptions of five or more users, otherwise 1 TB/user. Microsoft will initially provide 1 TB/user of OneDrive for Business storage, which admins can increase to 5 TB/user. Request additional storage by contacting Microsoft support. Storage up to 25 TB/user is provisioned in OneDrive for Business. Beyond 25 TB, storage is provisioned as 25 TB SharePoint team sites to individual users.
File sharing Yes
Data-Loss Prevention Yes
In-place holds Yes
Offline files Yes
SharePoint Plan 2
Automate work Yes
Catalog Yes
Category page and catalog item page Yes
Communication sites Yes
Content management Yes
Cross-Site Publishing Yes
DLP capabilities Yes
eDiscovery Yes
In-place hold Yes
Intranets Yes
Search Yes
Team sites Yes
Mobile access to intranets, team sites and content Access intranets, team sites and content with the SharePoint mobile app for Android™, iOS®, and Windows and OneDrive mobile apps for Android, iOS and Windows.
Flow Flow for D365
Automated workflows Unlimited
Runs per month Per user, aggregated across all users in the company.
Flow frequency 5 Minutes
Mobile access to Flow Yes
Templates Yes
Public publishing Yes
Connect Flow to cloud-based services Yes
On-premises connectors from Flow Yes
Create custom connectors for Flow 1
Shared flow ownership Yes
PowerApps Yes
Collaborate with co-workers on apps Yes
Create environments to deploy your apps, flows and database (per user) 2
Create model driven apps Unlimited
Easily share apps with your organization using AppSource Yes
Establish company policies regarding the usage of different connections and apps Yes
Run apps in a browser or PowerApps mobile for iOS and Android Yes
Run apps offline Yes
Run model driven apps in context of Dynamics 365 and Common Data Service for Apps Unlimited
Supports data policies established by the Office 365 administrator Yes
Access to Dynamics 365 restricted entities Entities are restricted based on Dynamics 365 app licensing and plan type.
Create and run canvas apps using common data service for apps Yes
Create and run model-driven apps using Common Data Service for Apps Yes
Create and use entities with Business Rules and async workflows Yes
Create and use entities with code add-ins Yes
Create and use entities with real-time workflows Yes
Create databases in Common Data Service for Apps (per user) 2
Model your data in Common Data Service for Apps Yes
Access to Dynamics 365 app APIs Dynamics 365 APIs will only be accessible by the licensed app user.
Create and share apps Yes
Run apps Yes
Connect PowerApps to cloud-based services Yes
PowerApps premium connectors Yes
Create custom connectors for PowerApps Unlimited
D365 for Field Service Yes
Automate scheduling Yes
Automate work order creation Yes
Customer engagement Yes
Customer preferences Yes
Customer self-service Yes
Customer status updates Yes
Inventory management Yes
Manage resource assignments Yes
Mobile work orders Yes
Predictive maintenance Yes
D365 for Social Engagement Yes