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AI & Intelligent Agent Services

Transform the way your business works with AI 

AI is changing how organisations find information, support customers, automate processes and make decisions. We help businesses turn that potential into practical solutions.  As a Microsoft Partner, we design and implement AI-powered solutions and intelligent agents using Microsoft technologies, helping your people work smarter, access information faster and automate repetitive business processes.  Whether you want an internal knowledge assistant, an AI-powered customer service experience, or intelligent agents that can interact with your business systems, we can help you move from idea to implementation. 

Talk to us about your AI project

AI Solutions Built Around Your Business 

AI delivers the most value when it understands your business, your information and the systems your teams already use. Our AI services focus on connecting intelligent experiences with your existing Microsoft ecosystem, including: 

  • Microsoft Copilot
  • Microsoft Copilot Studio
  • Microsoft 365
  • Microsoft Dynamics 365
  • Microsoft Power Platform
  • Microsoft Azure
  • SharePoint
  • Business Central
  • Dataverse
  • APIs and external business systems

Our AI & Agent Services

AI Agents

Build intelligent agents designed around your organisation’s processes and information. Agents can help users find answers, guide them through business processes and interact with connected systems to get work done. 

  • Employee self-service agents 
  • IT help desk agents 
  • Customer service agents 
  • Sales support agents 
  • Finance and operations assistants 
  • HR and policy assistants 
  • Knowledge and document assistants 

Copilot Studio Development

Create tailored AI experiences with Microsoft Copilot Studio. We can help design, build and integrate agents that connect with your organisation’s knowledge and business applications, providing employees and customers with a conversational way to access information and services. From a simple knowledge agent to an agent integrated with multiple business systems, we can design the solution around your requirements. 

AI Knowledge Assistants

Turn your organisational knowledge into information people can actually find. We can create AI-powered assistants that work with approved business knowledge sources such as SharePoint content, policies, procedures, product documentation and internal knowledge bases. Instead of searching across folders and documents, users can ask questions naturally and receive relevant information through a conversational experience. 

  • IT support 
  • Internal policies and procedures 
  • Product documentation 
  • Employee onboarding 
  • Operational guides 
  • Customer information 
  • Frequently asked questions 

AI + Dynamics 365

Bring AI closer to your CRM and customer service processes. We can design AI solutions around Dynamics 365 to help organisations improve how users access customer information, navigate processes and interact with organisational knowledge. 

  • Customer service assistance
  • Case support
  • Sales information assistants
  • Knowledge discovery
  • Process guidance
  • CRM-integrated agents
  • Data retrieval from Connected Systems

AI + Business Central

Extend your ERP experience with intelligent, conversational services. We can help organisations explore AI solutions around Microsoft Dynamics 365 Business Central for scenarios involving finance, operations, customers, suppliers and other business processes. Agents can also form part of a broader integration architecture connecting Business Central with other Microsoft or external systems. 

AI Automation & Integration

The real opportunity with AI goes beyond answering questions. We can combine AI agents with Power Automate, Power Platform, Dataverse, Azure services and APIs to create solutions that work across your business applications and processes. 

Ask  →  Understand  →  Take Action 

Rather than building an AI chatbot in isolation, we design solutions that can become part of your wider business automation and integration strategy. 

From Simple Assistants to Connected AI Agents

Your AI journey doesn’t have to start with a large transformation project. We can help identify a practical use case and build from there. 

Discover: We work with your team to identify processes where AI can deliver meaningful business value. 

Design: We define the agent, knowledge sources, integrations, security requirements and user experience. 

Build: We develop the solution using technologies across Microsoft’s AI, Copilot, Power Platform, Dynamics 365 and Azure ecosystem. 

Integrate: Where required, we connect the solution with SharePoint, Dynamics 365, Business Central, Dataverse, APIs and other business systems. 

 

AI Solutions for Real Business Problems

IT Help Desk Agent Give employees a conversational assistant that helps them find troubleshooting information and IT procedures from approved organisational knowledge. 

Customer Service Agent Help customers or service teams quickly find relevant information and navigate support processes. 

Company Knowledge Agent Make internal policies, procedures and organisational knowledge easier for employees to discover. 

Document Assistant Allow users to find relevant information across approved documents through natural-language questions. 

Dynamics 365 Assistant Create AI experiences around your CRM processes, business data and organisational knowledge. 

Business Process Agent Connect AI with workflows, APIs and business applications to help users complete multi-step processes. 

Why Work With Us?

Microsoft expertise beyond AI 

Successful AI projects don’t exist in isolation. Our experience across the Microsoft business application ecosystem means we can look beyond the agent itself and consider the systems, data, integrations and processes behind it. 

Microsoft AI & Copilot  Copilot Studio and intelligent agent solutions. 

Dynamics 365 AI experiences integrated with CRM and customer service processes. 

Business Central AI and integration scenarios around ERP processes. 

Power Platform Power Apps, Power Automate and Dataverse solutions. 

Microsoft Azure Cloud services, APIs and integration architecture. 

System Integration Connecting Microsoft platforms with external applications and services.

This gives us the ability to develop AI solutions as part of your wider Microsoft technology landscape. 

Ready to Explore What AI Can Do for Your Business?

You don’t need to know exactly what type of agent you need. Bring us the business problem. We’ll help you identify where AI can add value and design a solution that works with your people, processes and existing technology. 

Start your AI conversation