The privacy of customers is of utmost importance to Smart App Business Solutions, so we ensure adequate care to preserve the confidentiality, integrity, and availability of any personal data we collect from you.
The following sections provide details about our policies on how your personal data is collected, stored, used, and disclosed.
Who we are
Smart App Business Solutions is an Australia-owned Information Technology company and a Microsoft Gold Partner. We provide Managed IT services in Microsoft Cloud platform and Implement Business Solutions in Dynamics 365 platform. We integrate third party applications with Dynamics 365 and other Microsoft 365 suites.
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What kind of personal information we collect
The personal data we collect from you may include your name, company name, email address, phone number, company address, and billing information.
How we collect and store your personal information
We collect personal information about you when you enquire about a product from us via email or phone. We also collect personal information when we draw up a contract agreement with you. We also maintain a record of your personal information after delivering a product or service to you. We use customer relationship management (CRM) software to maintain and track our relationship with you. The CRM includes personal information of clients that have enquired about a product and service from us as well as clients we have successfully delivered a product or service for.
Our purpose of collecting your personal data
The personal information we collect from you may be used for the following purposes:
- To confirm your identity and manage our relationship with you, including to contact you about changes to our products and services.
- To keep you updated about our product and services, including billing and payment, billing notifications, and collecting debts.
- To offer ways to improve the product and service we have implemented for you and to understand your new business needs.
If you do not provide or allow us to collect your information, or the information you give us is inaccurate or incomplete, we may not be able to give you access to our platforms and their full functionality, or access to products and services we may offer from time to time. Your decision to provide us with your personal information is not forced or compelled.
How and when your personal information is disclosed
Smart App Business Solutions does not disclose your personal information to third parties for marketing, telemarketing, and sales services.
Smart App Business Solution may disclose your personal information to third parties or agencies that have policies in place to protect the privacy and confidentiality of your information. Such being the case, we only disclose your personal information to:
- Our professional advisers, such as lawyers, auditors, and tax accountants.
- Your authorized agent or legal representative if requested to do so
- Government and regulatory agencies as permitted by the law
- Our business partners that manage our corporate risk and enterprise planning strategies.
How you can access your data and ask for remediation
If you have a privacy concern or questions regarding mishandling of your personal information, then you have a right to access your personal information within the limits of the law. This can be done by putting your request in writing. The request should be addressed to our Data Privacy Officer in written form to the address in Contact us.
Smart App Business Solution is an Australian-owned Information Technology company and a Microsoft Gold Partner, and we do not disclose your personal information outside of Australia.
You can contact our Data Privacy Officer via phone on 1800 72 27 28 between 9.00 am and 5.00 pm, Monday to Friday. Alternatively, you can forward your written correspondence to this address:
Smart App Business Solutions
Suite 19, Level 3,
27 Hunter Street
Parramatta NSW 2150
Additional information on privacy can be found on the website of the Office of the Australian Information Commissioner on https://www.oaic.gov.au